Ecomsteam

Faq

Frequently Asked Questions.

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Are you a retailer ?

No, we are actually wholesale dropshippers entertaining the online retailers to fulfil the dropshipping orders through us.

Are you allowed to sell your products on Amazon?

Yes, surely ,we are providing services to Amazon sellers and in fact we are very strict to allow the drop shipping policies of Amazon marketplace.

How do you work ?

We actually have a diverse collection of products ,which we buy and keep in our warehouse. Customer places the order over our online store and the product is sent accordingly .

Can we place an order directly after going to your store?

No ,you will have to fill the contact form and will get the Login details through which you will be able to place the orders.

Is there any separate membership or portal for Business customers?

Yes ,we offer a membership for business customers which will offer better pricing along with other benefits .

What items are available for free shipping?

As we are providing dropshipping services ,So you need not to pay us the shipping charges.

Our every item is free shipping eligible.

Is there a limit to how many times I can place the order?

No not at all, because we are providing services to Business clients and you can place as many orders as you want.

How long do you take to ship an order?

If an order is placed before 3pm CDT ,it will be shipped within the same day and orders placed after that time will get a tracking number the very next day.

Do you work with all shipping carriers?

No , we currently ship all the orders through FedEx .

What is the lead time?

We use FedEx Ground and it makes sure to deliver it before 3 business days .So yes most of our items can reach the customers before said time.

Can you meet the needs of Amazon sellers ?

Yes why not ,we in fact have established this to provide services to Ecommerce sellers.

Is there any amount limit for placing the order?

No ,not at all . You can place orders for any item, any quantity.

How can we get Business Membership ?

You just have to fill up the contact form and we will assign a sales rep which will handle all the Business matters of yours.

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

FAQ

Most common question
about our services

By joining our Prep Service you will be able to save so much time every week not having to prep and ship your products yourself. With this spare time you can work on your business to grow it further.

 

We have a highly skilled and experienced team that have now shipped over 1million units for other sellers.
When your products arrive at our warehouse, your products are checked into your private cloud based inventory management system and stored in your private shelves for storage.
Once you have enough for a shipment, our team will create the shipment and process the shipment to completion.

Yes. We will carry out any prep that is required for your products.
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